Handling Difficult Client Conversations

Description: This workshop prepares employees to manage challenging interactions with clients effectively. It focuses on maintaining professionalism, managing expectations, handling objections, and turning difficult conversations into opportunities for positive outcomes.

Topics Covered:

Techniques for active listening and empathy
Managing client expectations and emotions
Assertive communication in client interactions
Strategies for handling objections and complaints
Turning difficult situations into positive outcomes
Role-playing and practical scenarios

Benefits:

Client Retention: Improves client satisfaction and loyalty through effective communication.
Conflict Resolution: Resolves issues promptly, minimizing client dissatisfaction.
Enhanced Reputation: Builds a reputation for professionalism and customer-centricity.
Increased Sales: Turns challenging conversations into opportunities for upselling or cross-selling.
Employee Confidence: Equips employees with skills to manage client interactions confidently.

VISIT US

72/A Ground Floor, Aram Nagar Part -1, Versova, Andheri (West), Mumbai – 400061 Landmark Welfare School Lane, Opp. Dhan Building, Versova

Get in Touch

Miss Vandana Upadhyay: 9870189380
Mr. Vishwadeep Asthana: 9769461309